OUR COVID-19 OPERATING PROCEDURES
At Whale Coast Theatre we strive to keep our patrons and our staff safe, healthy and happy and this will remain our number one priority upon re-opening. We aim to deliver an enjoyable movie experience that complies in full with all the prescribed regulations by all regulatory bodies.
What we are doing to keep YOU safe:
Social Distancing will be upheld by the implementation of floor decals in the foyer and two seats left open on each sides of a customer
The wearing of a mask that adheres to the prescribed regulations will be mandatory for all customers and staff and can only be removed while eating or drinking inside the auditorium
Temperature checks will be done on arrival for all customers. This additional to temperature and health check-ups being done on staff
Capacity is currently capped at 50 percent of the capacity of the venue and limited to 250 persons for indoor gatherings (as per government regulations) and this will be monitored through access control management and the limit on ticket sales per movie
Staggered film times will be implemented to ensure that movies are more spread out across the day resulting in fewer guests in the foyer at any time
Hand Sanitising Stations will provide customers access to hand cleansing measures and customers will be required to sanitise on entrance to the venue.
Enhanced Cleaning/Sanitising Protocols: Cinema will be thoroughly cleaned and disinfected before and after each and every show. All high-touch point areas such as kiosks, serving counters, door handles and rails will be disinfected on a regular basis during the day
To help reduce potential contact between cash and food-handling areas, you can simply tap your card on the card machine to pay for purchases.
(Tap to Pay functionality on your card should be activated)
All Whale Coast Theatre staff have been retrained in effective and frequent hand-washing with soap and water for the required period and personal protective equipment will be provided to employees.
DO YOUR BIT
Please support us to ensure a safe movie going experience for EVERYONE:
We encourage online bookings to limit transactions at kiosk
We request Patrons to dispose of your empty snack containers as you exit the auditorium
Please exit the cinema row-by-row from the back of the auditorium
We urge patrons to refrain from entering the cinema if feeling unwell